Why
companies don’t innovate
First, a definition. Innovation is ”the introduction of
a new idea into the marketplace in the form of a new product or
service, or an improvement in organization or process”.
All but the most basic enterprises will go through an innovative
phase at the beginning to exploit a perceived gap in the market.
And yet so many companies fail to build innovation into their
corporate DNA. Here are a few thoughts on why this happens.
Fear of failure
The process of innovation – bringing new products or services
to market or entering new markets – will inevitably involve
risk and not all projects will succeed. A corporate culture where
failure is punished can only discourage risk-taking and encourage
passivity.however, risk-taking is part of corporate life - what
often distinguishes success from failure
A major source of danger, as shown in the Ansoff Matrix below,
is diversification - attempting to develop both new products and
new markets at the same time. Some studies put risk levels from
diversification at 16X that for market penetration. For start-ups
this is unavoidable (and for Virgin a core business strategy),
but for established companies looking for expansion routes, strategies
based on developing new products for markets you're already in,
or entering new markets with tried and tested products, have considerable
advantages.
|
|
Product |
| Market |
|
Present |
New |
|
Present |
Market
penetration |
|
|
New |
Market
development |
|
"We’ll stick to what we know best".
Tom Peters legendary management book from 1980, “In Search
of Excellence” included a chapter entitled “Sticking
to the Knitting”. This involved understanding what a company’s
core strengths were and maximising the potential therefrom. What
it didn’t mean was resting on your ‘one-product’
laurels.
Example: James Dyson invented the bagless vacuum cleaner in
the early 1990’s and worldwide sales to date have been over
£3billion. But even before their patents have expired, Dyson’s
competitors (Hoover, AEG Electrolux etc) now offer a full range
of bagless cleaners and without continuing innovation Dyson would
run the risk of being just another commodity manufacturer. Fortunately,
Dyson have defined themselves rather more broadly as a ‘high
technology cleaning company’ and have recently come up with
the Airblade hand-cleaner. If you haven’t yet come across
one in a motorway service station, you will soon. Truly innovative.
“The boss knows what’s best for us”
This is often found in companies approaching a succession issue
where the founder is unwilling to let go. Decision making is centralised
and innovation and change are seen as a threat to the value of
the business and a drain on resources. And yet most purchasers
will be looking for a dynamic and innovative management team as
part of the deal. One
acid test of a strong management team is how they manage risk
and whether they can be trusted to learn from thier mistakes.
A team not taking risks is administration, not managment.
“We don’t have an R&D department, innovation
isn’t for us”.
It’s common to mix up invention and innovation. Whilst the
invention of new products may well start in corporate labs (or
more often in these days of open innovation, in university departments)
innovation is as much about how a company is structured, how it’s
processes are organised, and how effective its sales and marketing
teams are at bringing new products and services to market. The
product development square in the Ansoff Matrix above is all about
innovation of process and organisation.
“We’re not a high tech company so innovation doesn’t
apply to us”
Innovation applies to all products and services across all markets
.Two examples:
- Benetton,
as a manufacturer and retailer of knitted garments could be
thought of as being in a mature, slow moving sector. Benetton’s
strengths come from its business model which involves keeping
its core activities of purchasing and dyeing under central control,
whilst franchising its stores worldwide
- Starbucks
spotted a gap in the market for good coffee in comfortable surroundings.
Like Benetton, its innovative strength comes from its business
model – centralised purchasing of coffee combined with
the franchising of strongly branded retail outlets.
Innovation Workshops
Psi-ense have developed a set of tools which can be used to stimulate
the innovative process in organisations and can be tailored to
fit into half-day or one-day workshops. To find out more, please
contact Chris Budleigh at chris@psi-ense.co.uk
|